Here you will find the answers to frequently asked questions:
In simplified terms, our PCR corona tests use the nasal / throat swab taken on site or the gargle to separate and process the RNA with a so-called qPCR device. It is analyzed whether there are corona viruses in your organism. Due to the accuracy of our PCR corona tests, it is possible to determine the coronavirus infection from a very low number of coronaviruses (below 50) and thus shortly after infection.
Your smear will be analyzed by our trained staff shortly after it has been taken. As a rule, the result is available after a few hours. For quality assurance reasons, your sample may have to be evaluated a second time. In this case the waiting time can be extended by a few hours. When booking the "Fast", "Privilege" and "Privilege @ home" PCR tests, the test result is available to you in 2 to 6 hours, and in up to 24 hours with "Easy". With the antigen rapid test, you will find out your test result after approx. 15-20 minutes. With the antibody test, it takes about 30 minutes from the time the blood sample is taken.
Even if the result of our PCR test is diagnosed by a specialist, the assessment is at the discretion of the competent authority. The PCR test result is valid for at least 48 hours up to four days.
The English results are available for download in your user account, provided you have booked a PCR test "Fast" or "Privilege" (also "Privilege @ home").
Here you can see where your closest testing facility is located: Locations
The following prices apply to our PCR corona tests when booking via our online appointment system on this website:
PCR Easy 65 € (test result within 24 hours, German result)
PCR Almost 95 € (test result in 2 to 6 hours, German and English results)
PCR Privilege 165 € (test result in 2 to 6 hours, German and English results, additional services)
PCR Privilege @ home 245 € for the 1st test and 122.50 € for the 2nd test (see PCR Privilege + testing directly at the location requested by the customer)
Without booking an appointment in advance, additional costs may apply on site. For a larger number of tests, we can make an offer for you, please send us your request via the contact form by email to email@example.com or by phone at +43 720 980 990.
The Ct value is a measure of the amount of virus RNA present. (viral genotype of the coronavirus). The CT-Value ("cycle threshhold") is a quantitative measure of virus RNA. In a PCR test, the RNA is multiplied during the analysis until a signal is triggered and, depending on how many multiplication cycles are necessary, this indicates the CT-Value. The higher the CT-Value, the lower the virus concentration in the examined sample - and vice versa. In the SARS-CoV-2 PCR corona test sample, CT-Values in the 20s indicate high, those higher 30 indicate a low and higher 35 indicate a very low virus concentration in the sample. We only show the CT-Values in your personal user interface for "positive" results, not in the report itself.
The corona test is taken with the help of a so-called nasopharyngeal swab from the nasopharynx with a type of cotton swab. The swab is then placed in a sample tube and analyzed by our medically trained team. Our entire team does its best to make the smear as pleasant as possible for you. You can feel a slight pinch, but it doesn't cause any pain. The nasopharyngeal smear is of course not harmful to health.
Alternatively, we offer the gargle solution, in which you gargle a physiological saline solution for around two minutes.
Yes, the use of the Corona test provided by us is harmless to your health and the highest disinfection standards prevail on site at all times. Our team will only be in contact with you in a protective suit including gloves and face mask. The swab for the smear is individually sterile packed. The physiological saline solution used in the gargle test is also harmless to your health.
Yes, the SARS-CoV-2 test is safe for children and there is no age limit. If your child is not yet able to gargle, we ask you to contact our customer support: by e-mail to firstname.lastname@example.org or by phone at +43 720 980 990. This way we can clarify whether a nasopharyngeal smear can be taken on the desired day.
Yes, gargle samples are legally recognized like the nasopharyngeal smear. It is also a PCR test. It is not noted in the results how the PCR test smear was carried out.
All information about participating in the "Safe Hospitality" program can be found here: Safe Hospitality with the COVID Fighters
In this case, please contact our business customer advisor: by email to email@example.com or by phone at +43 720 980 990 216. She will be happy to get in touch with you.
We would be happy to book an appointment for you. Please contact our customer support: by e-mail to firstname.lastname@example.org or by phone at +43 720 980 990.
We are happy to help you in this case. Please contact our customer support: by e-mail to email@example.com or by phone at +43 720 980 990.
No. Due to our quality promise, in rare cases your sample will be evaluated again due to quality assurance measures. However, this does not automatically mean that your test result is positive. You will be informed immediately via email or SMS as soon as your findings are ready and can be viewed online by you.
No - we are 100% GDPR (General Data Protection Regulation) compliant!
Due to the GDPR, the sending of findings by email is not lawful, as it is an unencrypted data transmission. Via your COVID Fighters account, you have a data protection-compliant option to view your findings. Alternatively, after consultation with our staff, you can have your findings printed out at the Covitainer and pick them up there.
Our corona tests are officially recognized and the antigen rapid tests we use meet the minimum requirements for antigen tests of the WHO.
The PCR test is taken using a so-called nasopharyngeal swab from the nasopharynx with a kind of cotton swab. The swab is then placed in a sample tube and analyzed by our medically trained team. Our entire team does its best to make the smear as pleasant as possible for you. You can feel a slight pinch, but it is not painful. The nasopharyngeal smear is of course not harmful to health. Alternatively, we carry out the PCR test as a gargle test (see question / answer below).
For the PCR test, we also offer the gargle method, in which you receive a physiological saline solution from us, which you then gargle for around two minutes. Please do not smoke for at least one hour before the test and do not consume any food or drinks that discolour your teeth.
No. In the case of an officially ordered quarantine, this must not be circumvented in any way. In this case, please stay at home and wait for further instructions from the authorities.
No. People in quarantine are not allowed to leave the apartment or receive private visits. The responsible medical officer (health authority) informs the persons concerned about the clinical picture, disease progression and transmission risks and how you can monitor yourself or should behave at home.
First, check your e-mail spam folder. If you cannot find our e-mail invoice here, please contact our customer support: by e-mail to firstname.lastname@example.org or by phone at +43 720 980 990.
No, we will send an EMS notification directly to the responsible district administration, who will contact you as soon as possible.
You can also reach us at:
+43 720 980 990
(Monday to sunday from 08:00 to 20:00)